The ITIL – RCV module is one of the certification tracks in the ITIL Service Capability work stream. The track focusses on how the RCV practices can be practically employed to bring about successful planning, testing and implementation of new services that are aimed at meeting the organization’s or the user’s requirements. It helps professionals build an understanding of ITIL Service Transition process, enabling them to manage change effectively.
Cognixia’s ITIL Release, Control and Validation course covers the principles, concepts, processes, and best practices described in the ITIL release, control and validation syllabus. It also covers information from the ITIL service transition and service operation core volumes. This course focuses on concepts, techniques and aspects that are important to understanding and managing change and the risk related to change, including hands-on information about designing and implementing these processes.
The ITIL Foundation certification is a pre-requisite to take the exam at the end of the class. Proof of certification must be provided in order to receive release, control and validation exam results.
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What You'll learn
In order to pursue the ITIL RCV examination, it is mandatory to have the ITIL Foundation certification (v3 or newer). Ideally, 2 or more years of related work experience is highly recommended. It is also advised to read ITIL Service Operation 2011 Edition and ITIL Service Transition 2011 Edition.
Who Should Attend
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ITIL Certification Exam
The ITIL® Release, Control and Validation certification exam is an 8 question multiple-choice exam. Native English speakers are allowed 1 hour 30 minutes to complete the exam. If English is your second language you are allowed an additional 30 minutes for a total of 2 hours. The exam is gradient-scored, meaning that for each of the 8 questions there are 4 possible answers. Answers reward a different number of points based on level of accuracy according to the following scale:
- Best answer – 5 points
- 2nd Best answer – 3 points
- 3rd Best answer – 1 point
- Worst answer – 0 points
A passing score on the exam is 28 or more points out of the 40 possible points, or 70% or above. The ITIL® Release, Control and Validation certification is an intermediate-level certification that demonstrates in-depth understanding of the concepts described in the ITIL service transition and service operation core books. The exam can be delivered paper-based or online. Upon passing the certification exam, you are awarded 4 credits in the ITIL® certification scheme.