ITIL® Release, Control, and Validation

Focus on practically employing RCV practices

Course Code : 7011

Overview

The ITIL – RCV module is one of the certification tracks in the ITIL Service Capability work stream. The track focusses on how the RCV practices can be practically employed to bring about successful planning, testing and implementation of new services that are aimed at meeting the organization’s or the user’s requirements. It helps professionals build an understanding of ITIL Service Transition process, enabling them to manage change effectively.

Cognixia’s ITIL Release, Control and Validation course covers the principles, concepts, processes, and best practices described in the ITIL release, control and validation syllabus. It also covers information from the ITIL service transition and service operation core volumes. This course focuses on concepts, techniques and aspects that are important to understanding and managing change and the risk related to change, including hands-on information about designing and implementing these processes.

The ITIL Foundation certification is a pre-requisite to take the exam at the end of the class. Proof of certification must be provided in order to receive release, control and validation exam results.

ITIL is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Schedule Classes

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Course Delivery

This course is available in the following formats:

Live Classroom
Duration: 5 days

Live Virtual Classroom
Duration: 5 days

What You'll learn

  • Review of basic service management concepts
  • Service asset and configuration management
  • Change management
  • Change evaluation
  • Release and deployment management
  • Service validation and testing
  • Request fulfillment
  • Knowledge management
  • Technology and implementation considerations

Outline

  • History of ITIL
  • What is a service?
  • Utility, warranty and value
  • Assets, resources and capabilities
  • What is service management?
  • Stakeholders
  • Processes and function
  • Generic service management roles
  • The service lifecycle map
  • Design coordination
  • Purpose
  • Objectives
  • Scope
  • Business value
  • Policies, principles and basic concepts
  • Activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Sources of information
  • Critical success factors and key performance indicators
  • Challenges and risks
  • Roles and responsibilities
  • Purpose
  • Objectives
  • Scope
  • Business value
  • Policies, principles and basic concepts
  • Activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Sources of information
  • Critical success factors and key performance indicators
  • Challenges and risks
  • Roles and responsibilities
  • Purpose
  • Objectives
  • Scope
  • Business value
  • Policies, principles and basic concepts
  • Activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Sources of information
  • Critical success factors and key performance indicators
  • Challenges and risks
  • Roles and responsibilities
  • Purpose
  • Objectives
  • Scope
  • Business value
  • Policies, principles and basic concepts
  • Activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Sources of information
  • Critical success factors and key performance indicators
  • Challenges and risks
  • Roles and responsibilities
  • Purpose
  • Objectives
  • Scope
  • Business value
  • Policies, principles and basic concepts
  • Activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Sources of information
  • Critical success factors and key performance indicators
  • Challenges and risks
  • Roles and responsibilities
  • Purpose
  • Objectives
  • Scope
  • Business value
  • Policies, principles and basic concepts
  • Activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Sources of information
  • Critical success factors and key performance indicators
  • Challenges and risks
  • Roles and responsibilities
  • Purpose
  • Objectives
  • Scope
  • Business value
  • Policies, principles and basic concepts
  • Activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Sources of information
  • Critical success factors and key performance indicators
  • Challenges and risks
  • Roles and responsibilities
  • Good practices for process implementations
  • Good practices for technology design, evaluation and implementation
  • Challenges, risks, and critical success factors related to designing, transitioning and operating service management processes and supporting technologies
Each participant receives a copy of the following Kindle books:

  • Service Operation and Service Transition: Practical Applications of Operational Concepts, Processes and Best Practices
  • Core Elements of Service Operation and Service Transition
  • Release, Control and Validation Exam Question – Set I
  • Release, Control and Validation Exam Question – Set II
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Prerequisites

In order to pursue the ITIL RCV examination, it is mandatory to have the ITIL Foundation certification (v3 or newer). Ideally, 2 or more years of related work experience is highly recommended. It is also advised to read ITIL Service Operation 2011 Edition and ITIL Service Transition 2011 Edition.

Who Should Attend

This course is highly recommended for current and aspiring:

  • IT professionals
  • Service desk professionals
  • Business professionals
  • Executive leadership
  • Service management professionals
  • Incident managers
  • Problem managers
  • IT governance professionals
  • Financial management professionals
  • Business relationship managers
  • Service level managers
  • Service transition professionals
  • Release and deployment management professionals
  • Knowledge management professionals
  • Service operation professionals
  • Change managers
  • Quality improvement professionals
  • Continuity planning professionals
  • Information security professionals

Interested in this course? Let’s connect!

ITIL Certification Exam

The ITIL® Release, Control and Validation certification exam is an 8 question multiple-choice exam. Native English speakers are allowed 1 hour 30 minutes to complete the exam. If English is your second language you are allowed an additional 30 minutes for a total of 2 hours. The exam is gradient-scored, meaning that for each of the 8 questions there are 4 possible answers. Answers reward a different number of points based on level of accuracy according to the following scale:

  • Best answer – 5 points
  • 2nd Best answer  – 3 points
  • 3rd Best answer – 1 point
  • Worst answer – 0 points

A passing score on the exam is 28 or more points out of the 40 possible points, or 70% or above. The ITIL® Release, Control and Validation certification is an intermediate-level certification that demonstrates in-depth understanding of the concepts described in the ITIL service transition and service operation core books. The exam can be delivered paper-based or online. Upon passing the certification exam, you are awarded 4 credits in the ITIL® certification scheme.

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