The ITIL Service Design Lifecycle discusses the designing of new IT services, as well as making modifications and improvements to existing ones, it is all about identifying service requirements and creating new service offerings; while also working on modifying and improving the existing service designs.
In Cognixia’s ITIL Service Design Lifecycle course, participants will learn about the principles, concepts, processes and best practices described in the ITIL service design core volume. Through a series of lectures and hands-on practical exercises, participants will be prepared for the adoption of service management best practices in the organization. This course focuses on key topics such as service design principles, organizing for service design, challenges, risks, and key performance indicators.
The ITIL Foundation certification is a pre-requisite to take the exam at the end of the class. Proof of certification must be provided in order to receive service design exam results.
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What You'll learn
In order to be eligible for the ITIL Service Design Lifecycle certification, one needs to have cleared the ITIL Foundation certification (v3 or newer). Along with that, ideally, 2 or more years of related work experience is beneficial. It is recommended to read the text – ITIL Service Design 2011 Edition thoroughly to better understand the concepts being covered in this course.
Who Should Attend
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ITIL Certification Exam
After the completion of the ITIL Service Design Lifecycle program with Cognixia, the participant needs to appear for the ITIL Service Design Lifecycle examination conducted by ITIL in order to get certified by ITIL.
The ITIL Service Design certification exam is an 8 question multiple-choice exam. Native English speakers are allowed 1 hour 30 minutes to complete the exam. If English is your second language you are allowed an additional 30 minutes for a total of 2 hours. The exam is gradient-scored, meaning that for each of the 8 questions, there are 4 possible answers. Answer reward a different number of points based on level of accuracy according to the following scale:
- Best answer – 5 points
- 2nd best answer – 3 points
- 3rd best answer – 1 point
- Worst answer – 0 points
A passing score on the exam is 28 or more points out of the 40 possible points, or 70% and above. The ITIL Service Design certification is an intermediate level certification that demonstrates in-depth understanding of the concepts described in the ITIL service design core book. The exam can be delivered paper-based or online. Upon passing the certification exam, you are awarded 3 credits in ITIL certification scheme.